In their rush to automate, many businesses and organisations are making a common mistake. When we let artificial intelligence systems make decisions without good governance and oversight, we run the risk of unforeseen harms coming to us, our businesses and our economy. At the core of this can be poorly implemented systems, over-reliance on AI decision-making and a lack of knowledge and accountability when it comes to AI-driven decisions.
This primer looks at both the benefits of AI-based decision-making and the pitfalls. It examines how organisations can and should approach the integration of AI into decision-making processes and the legislative frameworks that are being developed to ensure that citizens are protected from unaccountable AI systems. It explores the changes to culture and management that need to occur, and how IT professionals can help in that process.