The ACS Trust Mark ® scheme is for the registration of organisations that provide information technology services. To be registered, organisations must demonstrate that their service fulfils a set of requirements as outlined in the ACS Trust Mark ® Scheme Requirements.
The scheme is specifically aimed at small or medium sized organisations (SMEs) that provide IT services to their customers. Registration under the scheme represents an independent assurance that these organisations have implemented and maintain a set of procedures and controls as part of their commitment to meeting the service requirements of their customers.
Registration under this scheme can be used as a stepping stone towards obtaining certification to the requirements in AS/ISO 20000.1:2013, Information technology - Service management - Service management system requirements.
The ACS Trust Mark ® scheme is for the registration of organisations that provide information technology services in accordance with ACS Trust Mark ® Rules and ACS Trust Mark ® Scheme Requirements.
Organisations demonstrate their fulfilment of the scheme requirements through a desk-top audit process that consists of submission and review of:
- a declaration of conformity
- documentation about their service delivery processes
- records demonstrating the control of their service delivery process including confirmation of the customer’s service requirements and follow-up on customer feedback and complaints and
- records demonstrating the competence of personnel and the management of suppliers.
Successful demonstration that the scheme requirements are fulfilled results in the granting of registration and the permission to use the ACS Trust Mark ® on communication and marketing materials.
Registration is renewable every two years subject to demonstrating ongoing fulfilment of requirements.
To recognise that there are many diverse types of information technology, registration is granted to cover one or more scopes. These scopes include:
- Managed Services
- Cloud Computing
- Cyber Security