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ACS Trust Mark®

Differentiate your SME in an increasingly competitive tech sector. Developed exclusively for Australian SMEs, the ACS Trust Mark® provides proof of a business’s ability to manage digital transformation projects as a holder of an industry-recognised quality mark.

ACS Trust Mark

Validation your clients can trust.


Validate your tech services, systems and processes to provide certainty for your clients. Holding the ACS Trust Mark® in your relevant specialism communicates that you adhere to the highest standards of professionalism and best practice.


7 marks of excellence



Benchmark against international standards


Developed using international best practice, the ACS Trust Mark® is built on a foundation of quality and an ongoing commitment to excellence. Holders must reapply every two years and continually provide evidence of their fulfilment of the scheme requirements.



Achieve AS/ISO standards 


The ACS Trust Mark® is a stepping stone towards obtaining certification to the requirements in AS/ISO 20000.1:2013, Information technology - Service management - Service management system requirements.



Trust Mark® SME testimonials 


“The Trust Mark accreditation provides an important validation of the best practice systems and processes we have developed.”


- Philip Barton, Head of Client Services at First Focus


“We see the ACS Trust Mark® as an essential differentiating credential for SMEs in today’s competitive marketplace.


- Vamsi Krishna Gosu, Founder & Director at Techforce Services


“The scheme provides a tangible and trusted level of assurance to all existing and prospective clients that Touchpoint maintain the highest quality standards.” 


- Bill Freeman, Director at Touchpoint Technology


How can I Trust Mark® my SME?

  1. Check your SME’s eligibility to apply ACS Trust Mark® registration is for organisations that provide technology services in accordance with ACS Trust Mark ® Rules and ACS Trust Mark ® Scheme Requirements.
  2. Submit the following documentation for review: 
    - a declaration of conformity 
    - documentation on your service delivery processes 
    - records demonstrating the control of their service delivery process including confirmation of the customer’s service requirements and follow-up on customer feedback and complaints 
    - records demonstrating the competence of personnel and the management of suppliers
  3. Your submission is reviewed

  4. If your SMR fulfills the scheme requirements you are granted registration and can use the ACS Trust Mark ® on communication and marketing materials.

For enquiries about how your business can adopt the ACS Trust Mark®,  
email member.services@acs.org.au or contact Member Services on  +61 2 9299 3666.