Service Design Essentials
Gain a foundation in modern service value systems. Prepare for industry certification by acquiring the latest Service Design skills. Learn to transform customer interactions and become a sought-after professional in a rapidly expanding field.
Online with an expert facilitator
10 weeks
40 CPD hours
$2,200
ACS members
Course highlights
- Curriculum aligned with Skills Framework for Information Age (SFIA)
- Industry experts lead workshops
- Hands-on labs and practical exercises
- Industry-recognised certification exam voucher
- Eligible for ACS SFIA Digital Badge*
Course Outcomes
- Develop and implement strategies for engaging with stakeholders throughout the service lifecycle
- Contribute to the planning and creation of user-friendly content
- Understand the principles of strategic planning and service design within the context of government
- Explain the various stages involved in designing and implementing services
- Gather and analyse user data to identify pain points and opportunities for service enhancement
- Create engaging content for services using generative AI tools
- Provide insights to improve the overall user experience of services
Course Structure
- 4-5 hours/week for ten weeks
- Labs and workshops with expert industry facilitators
- Online video content and knowledge tests
- Knowledge benchmark assessment
- Practice labs and exam preparation for industry-recognised certification
- Exam voucher provided for industry-recognised certification
This course is ideal for
- Advancing an interest in contributing to the development and delivery of services
If you have questions about the program, email [email protected]
*Eligibility for ACS SFIA Digital Badges is on condition of course completion and a minimum of 6 to 12 months in a commercial setting applying knowledge.