In June 2015 Deloitte were engaged to undertake and develop a twelve-week Proof of Concept. There were a number of key learnings from this pilot, with feedback from a range of Members and stakeholders. From this Proof of Concept, support and approval was provided by our elected Members in November 2015 to move to full implementation.
Deloitte commenced the development of a new Customer Relationship Management (CRM) system in December 2015. The platform enables automation around core processes such as Member management, event management, professional development, sales management, learning and assessments. In conjunction with this work, SapientNitro were engaged in January 2016 to begin the website design component of the project, to deliver an innovative, cutting edge customer and user experience.
As we look to the future it is important for the ACS, and for our Members, that we are representative of the industries we serve, the sector and our profession.
Part of this is having a relevant and contemporary online presence which not only meets the needs of our Members and stakeholders but exceeds them to deliver a first class experience where our Members can engage with ACS – when they want, how they want and where they want.
Each week we will be reaching out to you to keep you updated with information on how the Digital Business Strategy Project is progressing, the benefits and improvements that are being made and, when possible, unveiling previews of the new designs and functionality. In the meantime, if you have any questions feel free to contact us at [email protected]