ACS Industry Insights Leaders Series - Rod Van Onselen

Rod is the Chief Transformation & Digital Officer at Origin Energy who is responsible for transforming Origin into a global leader in digital energy retailing.

ACS Industry Insights Leaders Series features some of the ICT industry’s most respected leaders. The series explores innovation, challenges and opportunities in tech and considers what might be in store in ICT’s constantly evolving world.

Disruptive digital tech from legacy systems to cloud native platforms

Join us at this upcoming ACS Industry Insight Leaders Series event on Thursday 21 May showcasing Australia's largest energy retailer disrupting the sector. Through striving to create exceptional experiences and using advanced analytics capabilities Rod will discuss:

• How technology, data and insights provide customer centric services.
• Customers self-serving via digital channels including digital call centres.
  
  
• How to create seamless, digitised customer experiences.

About the speaker

Rod is the Chief Transformation & Digital Officer at Origin Energy. Rod joined Origin in 2017 as Chief Digital Officer to transform Origin into a global leader in digital energy retailing.  

Rod’s diverse experience covers a range of business growth, strategy, and transformation roles across corporate, digital pure play, management consulting and start-ups. The common thread has been growing and transforming businesses through a combination of clear strategy, building high performing teams, customer focus, and innovation.

Before joining Origin, Rod spent 3.5 years at Sportsbet, Australia’s largest pure play e-commerce company. He joined Sportsbet in 2014 as the GM of Online to lead the Product, Digital Marketing, Innovation and Analytics teams and build a market leading digital capability. Rod later took on a new role as GM Customer Engagement & Revenue where he was responsible for retaining, engaging and growing Sportsbet’s base of over 2m customers.

Before Sportsbet, Rod was Head of Strategy, Data & Analytics at ANZ Australia, where he led a large multi-disciplinary team responsible for B2C strategy, customer analytics, data, business intelligence, and a $100m+ investment program to transform ANZ’s customer analytics capabilities.

Rod is a John Clemenger Memorial Prize winner, having graduated first in Melbourne Business School’s MBA class of 2005; and also holds a Bachelor of Commerce (Honours) and Bachelor of Laws (Honours) from the University of Melbourne.