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Exceptional Customer Experience through a Digital Workforce

with Jeff Davies from FaceMe

Registration End Date: Wed, 13 Sep, 05:00 PM

Completed
  • where

  • Enterprize Hobart
    91-93 Macquarie St
    Hobart TAS 7000
  • when

  • Event Start: Thu, 14 Sep, 12:00 PM
    Event Finish: Thu, 14 Sep, 02:00 PM
  • event price

  • -

The Customer Experience has now become the prime focus on creating friendlier, more service-focused forms of Service Management. The three key factors in achieving this are: <ul><li>Immediacy</li><li>Relevance and</li><li>Empathy</li></ul>  <br>How can these be achieved through the use of a Digital Workforce and AI in a Service Management Context?<br><br>Join Jeff Davies, Direct - Government Services at FaceMe, who&#39;s passion is to deliver amazing personalised user experiences as we discuss these considerations and how best to engage with your end user. <br><br>Light refreshments and catering will be provided.<br><br><br><img alt="User-added image" src="https://id.acs.org.au/servlet/servlet.ImageServer?id=0159000000Eb6B1&amp;oid=00D90000000o5NE&amp;lastMod=1504493937000"></img>

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Your co-operation in notifying us if you are unable to attend is appreciated as ACS incur costs for non-attendance.
 

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CPD HOURS

1

SFIA Category

User experience design (HCEV) - 3

Speaker

Jeffrey Davies

Jeffrey Davies

Jeff Davies heads up Government Services for FaceMe with a direct focus on public services implementations of digital employee solutions.

Jeff brings with him 21 years’ experience working in the Australian Public sector, specialising in introducing new capabilities into Government.

Jeff is passionate about technology solutions and the opportunity technology creates to deliver amazing customer experiences.

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91-93 Macquarie St,Hobart,TAS,Australia

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