Webinar

ACS Leadership virtual panel discussion - Driving Operational Excellence Across Shared Services with Intelligent Automation

Join the session to uncover 2023 trends and predictions in intelligent automation, and hear from Dr Ian Oppermann, NSW Government Chief Data Scientist, the first-hand experience of leveraging intelligent automation for improved processes and experiences.

Virtual
CPD Hours: 1
Skills Level: -

About this event

Driving Operational Excellence Across Shared Services with Intelligent Automation.

The public sector is like no other industry. Many of its functions are truly lifeline, be that in healthcare or in providing support for society’s most vulnerable. It uniquely encompasses many other industries, such as healthcare, education, finance, transportation, agriculture, insurance, even some retail and real estate. Adding to that complexity is the public sector’s typical status as a country’s largest employer. So, how does public sector manage, secure and transform this behemoth? It has tons of data, millions of employees, and innumerable systems, processes and applications. However, for the greater good of citizens, all need to be working together.

In this session, we’ll share the intelligent automation* (IA) trends and predictions for 2023 and how IA helps drive operational excellence across shared services. We are also joined by Dr Ian Oppermann, NSW Government’s Chief Data Scientist at the Department of Customer Service, and Pegah Ebrahimi, Intelligent Automation Manager at the Department of Education (DOE) NSW, who’ll share insights on their automation journeys – the best practices, automation strategy, quick-wins and more.
*Intelligent automation combines multiple technologies including business process management (BPM), robotic process automation (RPA) and artificial intelligence (AI) to streamline and scale process automation and decision making.

Join our session to uncover:
•    2023 trends and predictions in intelligent automation
•    How numerous agencies are already leveraging intelligent automation to change the way public sector works and serves for the better
•    First-hand experience of running an intelligent automation program at the Department of Education NSW and Department of Customer Service NSW - the best practices, automation strategy, quick-wins and more

If you can’t make it live, register to receive the recording on-demand. Please register with your business email address.

About SS&C Blue Prism
SS&C Blue Prism allows organizations to deliver transformational business value via our intelligent automation platform. We make products with one aim in mind — to improve experiences for people.

By connecting people and digital workers, you can use the right resource, every time, for the best customer and business outcomes. We supply enterprise-wide software that not only provides full control and governance but also allows businesses to react fast to continuous change.

To learn more, visit www.blueprism.com and follow us on Twitter @blue_prism and on LinkedIn

Speakers

Facilitator
Darren Cockerell
Panellist
Ian Oppermann
Speaker
Pegah Ebrahimi
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