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Can you achieve customer-centric service delivery whilst providing value in the APS?

Join us for a relaxed breakfast and catch up with your APS colleagues at the National Portrait Gallery Canberra on Tuesday, 18 Oct 2022. At this Leadership series, you will hear from our keynote speakers: Dale Naughton, Assistant Secretary of Aged Care & Sustainability, Dept of Health and Aged Care; Steven Herod, Accenture Salesforce Business Group Global Chief Technology Officer and Managing Director; Rosie Ellis, Accenture Salesforce Business Group Health and Public Sector Lead and Fergal O'Brien, Federal Public Sector Lead, Accenture who will share their expertise and views on where the future of cloud and government intersect through real cases, and how to save money to accelerate outcomes.

Registration End Date: Tue, 11 Oct, 05:00 PM

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  • where

  • National Portrait Gallery Canberra
    King Edward Terrace
    Parkes ACT 2600
  • when

  • Event Start: Tue, 18 Oct, 07:00 AM
    Event Finish: Tue, 18 Oct, 09:00 AM
  • event price

  • Member: $65.00
  • Member-Concessional: $65.00
  • Non-Member: $95.00

  • * Your price may vary on registration depending on your membership type.

<img alt="Delivering change that matters" src=";oid=00D90000000o5NE&amp;lastMod=1663826933000"></img><br><br>Can you achieve customer-centric service delivery while providing value in the APS? <br><br>At this session, our panellists will discuss and share their expertise and views on how adopting cloud technologies has been essential for the success of customer-centric service. They will also discuss how accessibility to cloud services has fuelled a golden age of innovation that allows governments to reduce costs, improve efficiencies, agility and scalability, and resilience with better business continuity.<br><br><strong>Our expert panelist includes:</strong> <ul><li>Dale Naughton, Assistant Secretary of Aged Care and Sustainability, Dept of Health and Aged Care [<a href="" target="_blank">LinkedIn</a>]</li><li>Steven Herod, Accenture Salesforce Business Group Global Chief Technology Officer and Managing Director, Accenture [<a href="" target="_blank">LinkedIn</a>]</li><li>Rosie Ellis, Accenture Salesforce Business Group Health and Public Sector Lead, Accenture [<a href="" target="_blank">LinkedIn</a>]</li><li>Fergal O&#39;Brien, Managing Director Australian Federal Health, Accenture</li></ul> This panel discussion is open to the wider ICT professionals and seats are limited, we encourage you to register early to avoid disappointment.<br><br>* Tickets are available $65 (ACS Member) and $95 (Non-member)<br>* Group bookings are available. Enter the Promo code “ACSLdVIP22” at the payment section to receive a discounted rate at $520 per table of 8 <br>* Prices include GST<br><br>Please contact [email protected] for assistance if needed. <h6>This leadership event is proudly sponsored by <a href="" target="_blank">Salesforce</a>.</h6> <strong>About Salesforce</strong><br><a href="" target="_blank">Salesforce</a> is the world’s #1 customer relationship management (CRM) platform. We help your marketing, sales, commerce, service and IT teams work as one from anywhere — so you can keep your customers happy everywhere.<br><br><strong>About Accenture</strong><br><a href="" target="_blank">Accenture</a> is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services and Accenture Song—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 710,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at<br><br><strong>IMPORTANT NOTICE FOR ATTENDEES:<br>1) Face mask: </strong>Wearing a mask is optional. *<em>Face masks will be available for guests while on site at the NPG</em><br><strong>2) </strong><strong>ACS event registration QR code:</strong> Upon your arrival, please make sure to have your ACS event registration QR code visible and ready for scan at the registration desk where your attendance will be recorded. You can find your QR code in your ACS event confirmation email and a reminder sent to you three days before the event; you can provide the QR code via your phone or a printed copy or a screenshot of your email etc.<br><strong>3) Event Cancellation &amp; Refund: </strong>All cancellations can be processed through the website via member login.  A refund will be considered if a refund request is received in writing at least <strong>five working days before the event</strong>.<br><strong>4) Photography and/or filming</strong> may take place during this event, by accepting these terms you consent to this. Please let the ACS event manager know if you do not want your picture taken.


To support the ICT Professionals for their Professional & Leadership Development

Contact Details

event sponsors

  • Capital E Marketing and Events Pty Ltd

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Business process improvement (BPRE) -> Level 5


Steven Herod

Steven Herod

Steven Herod is the Global Chief Technology Officer for Accenture’s Salesforce Business Group and the leads Accenture’s Salesforce Business Group in Australia and New Zealand.  With over 26 years of experience in IT across a variety of areas including project management, architecture and software engineering.

Steven has spent the last 12 years in the Salesforce Ecosystem focusing on large scale CRM deployments across several industries, developing thought leadership on Salesforce best practices and speaking at conferences and community events.

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Dale Naughton

Dale Naughton

Dale Naughton, Assistant Secretary of Aged Care and Sustainability, Dept of Health and Aged Care

Dale Naughton has over 20 years leadership and management experience in both government and corporate sector ICT roles and is a passionate believer that people and culture are central to successful delivery. 

Before joining Health, Dale led a team of over 1,000 ICT professionals in Services Australia and oversaw core systems that delivered billions in government payments to 27+ million Australian citizens. Dale has worked across government on key modernisation and transformation initiatives including Aged Care and Health Delivery modernisation, the development of the new Child Care Subsidy ICT system, and the delivery of world-class innovative transformative programs.

Since joining the Department of Health, Dale’s focus has shifted to the delivery of secure, reliable, and sustainable data services, providing Health with the essential insights to inform Health policy and drive evidence-based decision-making. Under Dale’s leadership, the department has grown into one of the largest single government holdings of primary health data globally – becoming both a critical resource for external health sector organisations and enabling national Health responses for the likes of the COVID-19 pandemic (including vaccines and Covid-APPS).

Most recently, Dale has started a new role as Assistant Secretary of Aged Care Services and Sustainability Branch which is focused on building robust and scalable ICT solutions that support the critical Aged Care policy agenda and drive real-world customer benefits.

In his spare time, Dale loves all things active and outdoors, particularly water-skiing, mountain biking, and camping.

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Rosie Ellis

Rosie Ellis

Rosie Ellis, Accenture Salesforce Business Group Health and Public Sector Lead, Accenture.

Rosie Ellis has been solutioning, designing and delivering SaaS based technology solutions for over 12 years primarily at Accenture, but also for a time at Salesforce. She currently leads the Health and Public Sector business for the Salesforce Business Group at Accenture Australia.

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Fergal O'Brien

Fergal O'Brien

Fergal O'Brien, Managing Director Australian Federal Health, Accenture

Fergal has over 20 years' experience in Public Sector technology leadership across multiple technology platforms and Federal Government clients. He currently leads Accenture's Federal Health and ACT Government businesses.

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King Edward Terrace,Parkes,ACT,Australia

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Event Terms and Conditions


  • ACS reserves the right to change the program at any time. Every effort will be made to ensure a program of equivalent standard and members are updated with changes.
  • All dietary requirements are considered, however we cannot guarantee a 100% allergen free environment.
  • ACS reserves the right to prohibit entry or eject any person from an ACS event based on behaviour deemed inappropriate by ACS staff, its agents and/or others working under its authority.
  • Filming or streaming by attendees is not permitted. If an attendee is found to be doing so they will be asked to leave the event immediately and further action may be taken.
  • Photography and/or filming may take place during this event, by accepting these terms you consent to this. Please let a member of ACS know if you do not want your picture taken.

COVID-19 Event Attendance Compliance

By registering to attend an ACS in person event you are agreeing to the below terms and conditions

  • If an attendee is displaying flu or cold like symptoms in the days leading up to the event and therefore is not able to attend, ACS will refund the registration fee.
  • If an attendee comes to an event and is displaying flu or cold like symptoms they will be asked to leave
  • We ask all ACS members to respect the social distancing guidelines, if an attendee repeatedly disregards these guidelines, they may be asked to leave
  • ACS reserves the right to cancel the event within 24 hours' notice if either the speaker or the event host has advised us that they are exhibiting flu or cold like symptoms
  • All attendees must provide a valid phone number and email address to be contacted on if there is reason to notify about a possible COVID-19 exposure

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