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ACS Tech Series: Human Centred Business Process Improvement [In-Person]

Come and join Canberra members for an in-person event, as our industry experts will share their insights on how to enable customers and employees to realise improved organisational outcomes supported by appropriate technologies. You will also learn from real case studies on organisations that got it right and, more importantly, organisations that learnt lessons the hard way.

Registration End Date: Thu, 28 Apr, 05:00 PM

  • where

  • National Press Club of Australia, Canberra
    16 National Circuit
    Barton ACT 2600
  • when

  • Event Start: Tue, 03 May, 05:00 PM
    Event Finish: Tue, 03 May, 07:00 PM
  • event price

  • -

<img alt="2022.05.03 ACS Tech event banner" src=";oid=00D90000000o5NE&amp;lastMod=1649116429000"></img><br><br>Organisations today are evolving quicker than ever before.  Team members need to support the strategic objectives and ensure the customer and the employee remains at the centre of all decision-making processes.  But how can you ensure they remain central when technology tends to be outcomes-driven and generally built around efficiencies and automation?<br><br>In addition to strong technical skills, the workers of the future will require people-enabling skills.  Skills such as change management, process improvement and stakeholder management – to help employees distinguish themselves from the masses and support a customer-centric vision.  Customer and employee experience, user-accessible interfaces and simplification of processes are key to ensuring the success of any ICT program of work.<br><br>Come and join Canberra members for an in-person event, as our industry experts will share their insights on how to enable customers and employees to realise improved organisational outcomes supported by appropriate technologies. You will also learn from real case studies on organisations that got it right and, more importantly, organisations that learnt lessons the hard way.<br><br><b>Event run sheet</b><br>5:00 PM – 5:15 PM (15 min): Arrival &amp; registration. QR code scanning<br>5:15 PM – 5:20 PM (5 min): MC and introduction<br>5:30 PM – 6:20 PM (50 min): Presentation and Q &amp; A<br>6​​​​:20 PM – 6:25 PM (5 min): Event wrap up <br>6:25 PM – 7:00 PM (35 min): Networking opportunity and refreshments<br><br><b>*Please join us for refreshments after the presentation.</b><br><b>**This event is sponsored by</b> <b><a href="" target="_blank">Synergy Group Australia</a></b>.<br><b>***Parking:</b> To access the Members car park enter the code 8318 (followed by the arrow key) into the keypad to open the boom gate<br><br><b>IMPORTANT NOTICE FOR ATTENDEES - COVID-19 SAFETY PLAN (Events):<br>1) Face mask: </b>Wearing a mask is optional. <br><b>2) </b><b>ACS event registration QR code:</b> Upon your arrival, please make sure to have your ACS event registration QR code visible and ready for scan at the registration desk where your attendance will be recorded. You can find your QR code in your ACS event confirmation email and a reminder sent to you three days before the event; you can provide the QR code via your phone or a printed copy or a screenshot of your email etc.<br><b>3) Event Cancellation &amp; Refund:</b> All cancellations must be processed through the website, a refund will only be considered if it is <b>at least 5 working days prior to the event</b>.<br><b>4) Photography and/or filming</b> may take place during this event, by accepting these terms you consent to this. Please let the ACS event manager know if you do not want your picture taken.


To support our members for their Professional Development

Contact Details

event sponsors

  • Synergy Group Australia

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Business process improvement (BPRE) -> Level 5


Valerie Papin

Valerie Papin

Driven by a passion of making data ‘speak’ to assist effective analysis and decision making. Valerie believes that no system works without proper processes and engaged users. Valerie understands that keeping the employee experience positive during a delivery program is the key to success.

Valerie has spent the last two decades delivering major transformation programs by operating as a human-centred, collaborative leader focused on empowering teams through meaningful challenges in North America, Japan and Australia.

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Rebecca Armstrong

Rebecca Armstrong

A digital specialist, Rebecca is passionate about enabling organisations to realise improved business process outcomes supported by technologies. Rebecca expertise is enhancing digital transformation outcomes and improved employee experience by effectively engaging with organisational communities. She has successfully led multiple programs involving AI initiatives, an award-winning CRM deployment, and a major client experience improvement program increasing personalisation and seamless client journeys.

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Greg Thompson

Greg Thompson

Greg is a senior executive with a successful track record as a business, government and project delivery leader. His career has focused on business process improvement supported by appropriate technologies in the many industry sectors, Greg has successfully led large teams delivering major transformation programs. He has a strong track record in client and employee advocacy in those programs, long believing that the employee experience is the key to successful transformations, increasing take-up rates and usability. 

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16 National Circuit,Barton,ACT,Australia

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Event Terms and Conditions


  • ACS reserves the right to change the program at any time. Every effort will be made to ensure a program of equivalent standard and members are updated with changes.
  • All dietary requirements are considered, however we cannot guarantee a 100% allergen free environment.
  • ACS reserves the right to prohibit entry or eject any person from an ACS event based on behaviour deemed inappropriate by ACS staff, its agents and/or others working under its authority.
  • Filming or streaming by attendees is not permitted. If an attendee is found to be doing so they will be asked to leave the event immediately and further action may be taken.
  • Photography and/or filming may take place during this event, by accepting these terms you consent to this. Please let a member of ACS know if you do not want your picture taken.

COVID-19 Event Attendance Compliance

By registering to attend an ACS in person event you are agreeing to the below terms and conditions

  • If an attendee is displaying flu or cold like symptoms in the days leading up to the event and therefore is not able to attend, ACS will refund the registration fee.
  • If an attendee comes to an event and is displaying flu or cold like symptoms they will be asked to leave
  • We ask all ACS members to respect the social distancing guidelines, if an attendee repeatedly disregards these guidelines, they may be asked to leave
  • ACS reserves the right to cancel the event within 24 hours' notice if either the speaker or the event host has advised us that they are exhibiting flu or cold like symptoms
  • All attendees must provide a valid phone number and email address to be contacted on if there is reason to notify about a possible COVID-19 exposure

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