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Seminar

ACS Tech Series: Human Centred Business Process Improvement [In-Person]

Come and join Canberra members for an in-person event, as our industry experts will share their insights on how to enable customers and employees to realise improved organisational outcomes supported by appropriate technologies. You will also learn from real case studies on organisations that got it right and, more importantly, organisations that learnt lessons the hard way.

National Press Club of Australia, Canberra, 16 National Circuit, Barton, ACT, 2600
Tue 03 May 2022 05:00 PM AEST
Duration: 2.0 hours
Register by Thu 28 Apr 2022 05:00 PM AEST
In Person
CPD Hours: 2
Skills Level: -

About this event

2022.05.03 ACS Tech event banner

Organisations today are evolving quicker than ever before.  Team members need to support the strategic objectives and ensure the customer and the employee remains at the centre of all decision-making processes.  But how can you ensure they remain central when technology tends to be outcomes-driven and generally built around efficiencies and automation?

In addition to strong technical skills, the workers of the future will require people-enabling skills.  Skills such as change management, process improvement and stakeholder management – to help employees distinguish themselves from the masses and support a customer-centric vision.  Customer and employee experience, user-accessible interfaces and simplification of processes are key to ensuring the success of any ICT program of work.

Come and join Canberra members for an in-person event, as our industry experts will share their insights on how to enable customers and employees to realise improved organisational outcomes supported by appropriate technologies. You will also learn from real case studies on organisations that got it right and, more importantly, organisations that learnt lessons the hard way.

Event run sheet
5:00 PM – 5:15 PM (15 min): Arrival & registration. QR code scanning
5:15 PM – 5:20 PM (5 min): MC and introduction
5:30 PM – 6:20 PM (50 min): Presentation and Q & A
6​​​​:20 PM – 6:25 PM (5 min): Event wrap up 
6:25 PM – 7:00 PM (35 min): Networking opportunity and refreshments

*Please join us for refreshments after the presentation.
**This event is sponsored by Synergy Group Australia.
***Parking: To access the Members car park enter the code 8318 (followed by the arrow key) into the keypad to open the boom gate

IMPORTANT NOTICE FOR ATTENDEES - COVID-19 SAFETY PLAN (Events):
1) Face mask: 
Wearing a mask is optional. 
2) ACS event registration QR code: Upon your arrival, please make sure to have your ACS event registration QR code visible and ready for scan at the registration desk where your attendance will be recorded. You can find your QR code in your ACS event confirmation email and a reminder sent to you three days before the event; you can provide the QR code via your phone or a printed copy or a screenshot of your email etc.
3) Event Cancellation & Refund: All cancellations must be processed through the website, a refund will only be considered if it is at least 5 working days prior to the event.
4) Photography and/or filming may take place during this event, by accepting these terms you consent to this. Please let the ACS event manager know if you do not want your picture taken.

Speakers

Speaker
Valerie Papin
Speaker
Rebecca Armstrong
Speaker
Greg Thompson
Proudly sponsored by

Event Location

National Press Club of Australia, Canberra, 16 National Circuit, Barton, ACT, 2600
National Press Club of Australia, Canberra, 16 National Circuit, Barton, ACT, 2600
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