A STRONGER technology employment market has been predicted for 2015, which industry experts have dubbed the year of “customer experience’’.
“From a technology perspective, I really do think that the customer is king,’’ Wesfarmers Insurance chief information officer David Hackshall says. “A couple of the emerging roles that I see coming into play would certainly be specialists within customer experience and not just from a technology perspective, but actually from a business perspective.’’
Hackshall, who has been in his current role for just on two years, is running transition services after the company sold its underwriting operations to Insurance Australia Group and broking businesses to Arthur J. Gallagher.
“I do think 2015 is going to be a year where businesses as a whole are now coming out of that cycle of conservatism and starting to run some fairly significant transformation projects, but also innovation is very key to every business,’’ he says.
The Harvey Nash Technology Survey 2015 found cloud infrastructure, big data and mobile are the most significant innovation priorities for both Australian and global technology professionals, although there is a great intensity for all three in Australia.
Harvey Nash managing director Bridget Gray says demand is hot for developers, architects and business analysts.
“We are seeing a lot of technology business transformation programs where it is as much around culture, value, customer experience internally as well,’’ she says.
Gray says securing senior developers for businesses is going to be quite tricky this year. “I think getting the right talent is going to be challenging within those areas which are critical to the success of those programs,’’ she says.
Peoplebank chief executive Peter Acheson says the market will initially be heavily contracting-led with permanent roles continuing to strengthen. “We are seeing the most positive hiring intentions being talked about that we have probably seen for about four years,’’ he says.
The strongest hiring intentions are coming from financial services, including banking, wealth management and insurance, as well as the health sector, state and federal governments, telecommunications and utilities.
Most recruitment will be east coast-led, particularly by NSW, with Queensland seeing its healthiest hiring intention in about four years. Victoria, which has been patchy, will continue to improve but the standout has been the ACT.
“I think WA will pick up,’’ Acheson says. “I don’t think we will see it be a boom in 2015, but I think it will be stronger than it has been.’’
Data from Peoplebank shows the top tech jobs this year will be data scientists, cloud integration specialists, digital transformation project professionals, user experience specialists and cyber security specialists.
Ambition technology division managing director Andrew Cross says development skills such as Java, Ruby on Rails as well as front-end tools, including Python and Django, are in demand.
“At this point, I don’t see it being a boom year I see a continual growth of last year,’’ he says.
The Department of Immigration and Border Protection has been in the market recently looking for higher level architecture, design and commercial sourcing expertise.
Matthew Yannopoulos is the portfolio chief information officer for the department, which from July 1 includes the Australian Customs and Border Protection Service. He says that in an IT sense the team will need to put down all of the infrastructure that enables the reform program to be delivered.
“Probably towards the middle of the year we will start to shift to have a focus on business analysts and some of the industry partnerships where they can help deliver whole outcomes for us,’’ Yannopoulos says.