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November Branch Forum: How ICT enables the business at Keolis Downer – Operator of Yarra Trams

Monday, 13 Oct 2014

Keolis Downer operates Melbourne’s tram network, the world’s largest operating network with more than 250 kilometres of double track. Its 492 trams carry 180 million passenger trips per year to more than 1,750 tram stops on 29 routes.

Tram s have been part of Melbourne’s community for more than 100 years. Keolis Downer’s technology strategy aims to improve day-to-day tram operations and the overall passenger experience.

Technology plays a crucial role in all areas of the business: generating data for predictive maintenance scheduling, enabling mobile response crews, logging network incidents at the Operations Centre and providing real-time passenger information via the award winning tramTRACKER® application.

The recent introduction of the next generation E-Class tram, with additional sensors onboard the vehicles, will take predictive maintenance and punctuality to an even greater level.

Whether it’s mobile apps or the analysis of millions of data points, Keolis Downer is always searching for new and unique ways to make Melbourne a more intelligent and more productive society.

Date:Wednesday 12th November
5:30pm registration for a 6:00pm start
Telstra Conference Centre
Level 1, 242 Exhibition Street
Melbourne, Victoria

For further information and to register, please click here.

Neil Roberts
With over 25 years of ICT experience, Neil Roberts’ strong program and project management skills have helped to transform vision into reality in business environments including engineering, logistics, banking/finance and risk management in Australia, USA, UK and Asia.

Neil successfully managed the complex transition of all ICT systems to the new Keolis Downer franchise for Yarra Trams. He has led significant transformation of the ICT function to align ICT with the business providing a complete suite of services to enable a broad portfolio of business needs such as award winning passenger information, complex rolling stock and infrastructure asset management and maintenance, logistics for driver, vehicle and timetable scheduling; resulting in innovation of the ICT systems that maintain, operate and enhance the passenger experience and the operational effectiveness of Melbourne's iconic tram network.

Neil has delivered a number of keynote speeches at IBM conferences in USA, Australia and Asia describing how Keolis Downer has applied mobility, real time analytics, social media, cloud and enterprise asset management to drive the continuing uplift and success of the Yarra Trams business.