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ACS Week in Review: September 12, 2014

Friday, 12 Sep 2014

The ACS Week in Review will take a week off, and will not be published on September 19, 2014, as your correspondent is taking a week off to get married! We thank you for your continued support of Week in Review, and look forward to publishing again on September 26.

Kind regards,

Thomas Shanahan

Manager – Media & Communications

A new perspective on digital leadership – Adam Bennett CXO Challenge

Is the coalface of a bank’s technology operations the data centre, or the contact centre?

Former National Australia Bank CIO Adam Bennett is the first executive general manager of the bank to choose an office in the company’s Sydney-based call centre rather than in the bank’s plush executive headquarters in Melbourne.

Bennett’s role is executive general manager of digital and direct banking - and regardless of how broad you believe the divide is between the ‘IT’ and ‘Digital’ functions of a bank - Bennett is unlikely to be the last CIO to take a sideways step.

Bennett sees colocating with a contact centre as a “natural extension” of his prior work - both as CIO and as EGM of enterprise transformation.

Victorian International Education Awards recognise ACS excellence

The Australian Computer Society has been recognised in the 2014 Victorian International Education Awards, being awarded a Highly Commended in the Excellence in Innovation Partnerships category.

These awards promote the best practice of education providers, businesses and not-for-profit organisations in a range of areas including student experience, teaching and learning, research excellence and quality & innovation in support of internationalisation.

ACS Head of Education and Workforce Development Asheley Jones welcomed the recognition.

Securing smart things in the IoT a patch challenge

Ensuring your smartphone is running the latest operating system is one of the best ways to prevent hackers from accessing its data, yet that may be impossible to do for the next device plugged into your home, vehicle or body.

Installing smartphone software updates today is a breeze. They arrive "over the air" and the device restarts fitted out with new features and the latest security fixes.

Not long ago it wasn't that simple. Until 2011, iPhone owners needed to physically connect to iTunes via a computer's USB port to install an iOS security update. After that, Apple, then Google, delivered them wirelessly, so when they fixed a new hole in the iPhone's Safari browser or Android feature, for example, device owners received the fix simultaneously.