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Free webinar: 7 Habits of a Highly Successful Service Desk

Friday, 18 Jul 2014

Webinar Banner Rob England

Join Rob England, international commentator for The IT Skeptic and author of a new Sensible Service Management eBook, for a free webinar as he shares the seven most effective habits for a highly successful service desk.

Established best practices for service desks can seem complex and daunting. But most basic service desk practices are simple and process improvement doesn't need to be the big deal that consultants and books can make it seem.

Attend this live, interactive webinar to learn:

  • 7 habits to employ in your service desk
  • No-nonsense tips to meet today’s service desk challenges
  • Practical steps to drive service improvement

Running an effective service desk according to best practices can help businesses achieve greater efficiency. Attendees can get expert advice on their specific questions during a Q & A session with Rob, and as a bonus all attendees will receive Rob’s Sensible Service Management eBook. Rob is an IT management consultant, ITIL contributor, author and international commentator.

Individuals who are interested but can’t attend are welcome to register anyway to receive a recording of the webinar. The webinar is sponsored by GoToAssist by Citrix.

Wednesday 23 July, 2014
1:00pm Australian EST
45 minutes (plus Q&A)

To register, click here.