Presenter: Duncan Troup - Service Management Specialist, Tingle Tree Group
Event Start:
Tue 13 Nov 05:30 PM ACDT
Event Finish:
Tue 13 Nov 07:00 PM ACDT
Registration End Date: Mon 12 Nov 03:00 PM
<b>"3 Ways to Super Charge your Service"</b><br><br>When we build teams we build value. Taking a lead out of the board room there are three types of value - Operational Value, Strategic Value and Social Value. In this session, we will look at these ideas and reflect how they apply to the creation of sustainable high performing service teams. In particular through some outside in and outside the square thinking that will take your service teams to the next level.<br><br>#1 - Operational Value - "Be clear on your business model and how it relates to customers" <br><br>#2 - Strategic Value - "Understanding how to build a strategic service advantage"<br><br>#3 - Social Value - "A new idea - building shared value with your customers"<br> <br>At the end of the session the attendees will have three new perspectives on building value in their delivery of services. This will help them engage their teams through deeper purpose, a higher level of strategic design thinking in their service delivery models and ultimately an understanding of how to build competitive advantage for their organisations through a great customer centric team!<br> <br><b>About the Speaker:</b><br><i><b><img alt="User-added image" src="https://acsau.file.force.com/servlet/rtaImage?eid=70190000001uWX2&feoid=00N9000000EVCh7&refid=0EM90000001GCk8"></img><br><br>Duncan Troup - Service Management Specialist, Tingle Tree Group</b></i><br>Duncan is a Business Leader who has held executive roles in Infrastructure, Service Delivery and Application Development. Having strategically managed his career through a range of IT, Delivery and Consulting roles, Duncan now provides independent advisory services and education to organisations with a focus on<b> lean / Agile delivery, service innovation, cost optimization and high performance culture</b>.<br> <br>
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