The concept of "effective use" is adopted to indicate sustainable and valuable use of services, as seen from the context of all players in the delivery chain, viz. users, content providers and other service providers.
A prototype of an ongoing structure for acquiring and presenting information, across a number of key sectors (government services, business, education, health, residential and groups with special needs) has been developed.
The paper concludes by establishing the critical need to relate such a monitoring process to national and state strategies, and objectives, for online services development.
Speaker
Ross Kelso is currently a Senior Research Fellow with the Centre for International Research on Communication and Information Technologies (CIRCIT) at RMIT University where he undertakes research into the user requirements of advanced information and communications technology.
He was previously an executive manager with Telstra responsible for the technology and regulatory sides of its pay television business. He has had an extensive career in the telecommunications industry spanning research, engineering, business planning, strategy and regulatory aspects.
Comments to Tom Worthington MACS, Australian Computer Society tom.worthington@tomw.net.au