The 1998 Information Industry Outlook Conference
8:30am - 5:00pm Saturday 7 November 1998 - Canberra
Hosted by the ACS Canberra Branch, In Cooperation with DIST
Peter Barnes
Adelaide Festival Centre
E-mail: cliff@afct.org.au
Abstract
BASS Online, http://www.bass.sa.com.au, is Australia's first online
event ticket sales service, in production since March 97. Since then, we
have responded to, and archived, over 500 messages sent to the feedback
email address for the service. We have sold over $250,000 worth of
tickets, on average 2.5% of the sales we have made via our phone service
in the same time. The service is used extensively to access information
about the events that are on sale through BASS, Adelaide's major
ticketing agency.
This short paper will examine the positives and negatives of our
experience to date, and relate them to national policy isssues such as
those being addressed by the National Office of the Information Economy
in the areas of bandwidth, access pricing, authentication, security and
privacy. The relevance of proposed vehicles for improvement in these
areas, such as SET and a National Authentication Authority will be
examined in light of real life experience with a retail electronic
commerce service and its customers.
See also
Comments to
Tom Worthington MACS, Australian Computer Society tom.worthington@tomw.net.au